Privacy Policy

Introduction

This Privacy Policy applies to OnlyPets Singapore (“we” or “us”) and the OnlyPets.sg website (the “Website”) and governs data collection, processing, and usage. By using the Website, you consent to the data practices described in this statement. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms & Conditions.

Information Collected from All Visitors to our Website

We will obtain personal data about you when you visit us. When you visit us, we may monitor the use of this Website through the use of cookies and similar tracking devices. For example, we may monitor the number of times you visit our Website or which pages you go to. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

This Privacy Policy applies to all visitors to our Website.

Additional Personal Information that May be Collected

We may collect and process:

Personally identifiable information, such as:

Your e-mail address and name, when you contact us;
Details contained in the relevant document that you key in when you use our Services. These details may include your name, handphone number, email, the purpose of your query, and details about your will; (“Personal Information”)
Information about your computer hardware and software when you use our Website. The information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the Services, to maintain the quality of the Services, and to provide general statistics regarding the use of the Website.

Use of Personal Information

We use the collected information:

To operate the Website and deliver the Services;
To process, and where necessary, respond to your application, enquiry, or request;
To gather customer feedback;
To inform or update you of other products or services available, where you have consented to be contacted for such purposes;
To monitor, improve, and administer the Website and Services, and to provide general statistics regarding users of the Website;
To update you on changes to the Website and Services.

If you opt-in to receive marketing communications from us, we may use the phone numbers that you provide to us to send text notifications and text marketing offers. We share your information with third parties and carriage services to facilitate delivery of SMS to your handset. If you wish to unsubscribe from receiving text marketing messages, reply with STOP to any marketing texts sent by us or follow the instructions provided in the text message. You acknowledge that consent is not a condition for any purchase. Message and data rates may apply.

Non-Disclosure

We will never sell, rent, lease, or release your Personal Information to third parties. We may, on occasion, share data with trusted partners to help us perform statistical analysis, send you email, or provide customer support. All such third parties are prohibited from using your personal information except to provide these services, and they are required to maintain the confidentiality of your Personal Information.

Disclosure of Personal Information

We will not disclose or share your Personal Information, without notice, unless required to do so by law or in the good faith belief that any such action is necessary to:

(a) comply with any legal requirements or comply with legal process served on us or the Website;

(b) protect and defend our rights or property; and

We may disclose your personal information to third parties:

(a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and

(b) if we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

Use Of Cookies

The Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

Cookies on the Website may be used to ensure a smooth user experience, perform analytics, and for showing relevant advertisements. Please note that third parties (such as analytics software) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to access all or parts of our Website or fully experience the interactive features of the services or websites you visit.

Some of the information that we collect will not personally identify you but will instead track your use of our website so that we can better understand how our website is used by end users and, in turn, enhance and improve your experience in using our website. This information can be obtained through the use of cookies. We may collect technical information from your web browser or mobile device or your use of our services through a web browser or mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, and IP address. Unless you have elected to remain anonymous through your device and/or the web browser, the above-mentioned information may be collected and used by us automatically through your use of our website.

Additionally, we may share non-personally identifiable information with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.

You have a number of options to control or limit how we and our partners use cookies and similar technologies, including for advertising.

Although most browsers and devices accept cookies by default, their settings usually allow you to clear or decline cookies. If you disable cookies, however, some of the features of our website may not function properly.

To prevent your data from being used by Google Analytics, you can install Google’s opt-out browser add-on by visiting https://tools.google.com/dlpage/gaoptout.
To opt out of ads on Facebook, Pinterest, or Google that are targeted to your interests, use your Facebook, Pinterest, or Google Ads settings.
If you are using your mobile device, check your mobile device for settings that control ads based on your interactions with the applications on your device. For example, on your iOS device, enable the “Limit Ad Tracking” setting, and on your Android device, enable the “Opt out of Ads Personalization” setting.

Security Of Your Personal Information

We strive to maintain the safety of your Personal Information. Any payment transactions will be encrypted using SSL technology. Unfortunately, no internet-based service is completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Access to, Updating, and Non-Use of Your Personal Information

Subject to the exceptions referred to in section 21(2) of the Personal Data Protection Act (PDPA), you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to hello@onlypets.sg. We may make a small charge for this service.

We want to ensure that your Personal Information is accurate and up to date. If any of the information that you have provided to us changes, for example, if you change your email address, name, or contact number, please let us know the correct details by sending an email to hello@onlypets.sg. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

You have the right to ask us not to collect, use, process, or disclose your Personal Information in any of the manners described herein. We will usually inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes. You can give us notice of your intention to halt the collection, use, processing, or disclosure of your Personal Information at any time by contacting us at hello@onlypets.sg.

Links to Other Websites

Our Website may contain links to other websites. This Privacy Policy only applies to this website, so when you link to other websites, you should read their own privacy policies.

Changes To This Statement

We will occasionally update this Privacy Policy to reflect customer feedback. We encourage you to periodically review this Privacy Policy to be informed of how we are protecting your information.

Contact Information

OnlyPets Singapore welcomes your comments regarding this Privacy Policy. If you believe that we have not adhered to this Privacy Policy, please contact us at hello@onlypets.sg.

Main menu